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Las Cascadas the falls

privacy policies

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

in further detail we collect the Internet protocol (IP) address used to connect your computer to the Internet;

We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect your information?

When you make a reservation on our website, as part of the process,  contact us through our live chat, or contact us directly by email, we collect personal information you give as stated above. Your personal information will be used for the specific reasons stated on this policies only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

  6. For Marketing purposes

How do we store, use, share and disclose your personal information?

Our company is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


All reservations made through our website are processed on the CloudBeds platform, Cloudbeds implements security best practices, including encryption of sensitive data, secure transmission of sensitive data, and strong access control via firewalls, virtual private networks (VPN), and multi-factor authentication (MFA)

We may share your email address with TripAdvisor for further contact, TripAdvisor will secure that information through encryptions and firewalls protection, as well as limited personal access.

We may also use your email address to contact you regarding our Newsletter subscription.

How do we communicate with you?

We may contact you to notify you regarding your reservation, to provide further instructions and information,  to collect pending balances, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

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